Ciciban Canada Limited Warranty Information

Ciciban Canada offers our customers a One-Year Limited Warranty on all Ciciban Canada footwear. Ciciban Canada reserves the right to inspect any shoe for determination of a no cost repair or replacement. We also reserve the right to refuse any claim if it is deemed not covered by this warranty.

Ciciban Canada's One-Year Limited Warranty Covers the Following:

• Stitching
• All mechanical hardware – eyelets, hooks, buckles and ornaments
• Quality of leather – inconsistencies resulting in premature wear patterns
• C-TEX guaranteed to be waterproof for the lifespan of the product
• Attachment of soles to upper and of components of soles to one another
• Durability of outsole – will not deteriorate, crack, or split under normal wearing conditions

Often, a quick trip to your local shoe repair shop is the best way to fix a minor defect.

The Following are NOT Covered under Ciciban Canada's One-Year Limited Warranty:

• Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, sunlight, alterations, or abnormal wear related to misuse
• Stitching or mechanical hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents
• Leather not properly treated to keep from drying out or from water damage
• C-TEX failure due to complete submersion in water or allowing the water to seep in over the top of the footwear
• Separation of soles or sole components due to being caught, hooked, snagged or cut
• Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with misuse
• Poor fit

If you have any questions about our warranty, please contact our customer service team at 888-547-1207